Thank you for choosing SoloSupreme.com for your one-of-a-kind artwork print needs. We are committed to providing you with the highest quality products and excellent customer service. Please read our Shipping and Returns Policy carefully to understand how we handle shipping
1. Order Processing: We aim for you to receive your items within 4-5 working days, although delivery may extend to 10 working days in locations beyond our fulfilment centres.
2. Shipping Origins: Solo Supreme Artwork ships from our fulfilment centres located in various locations worldwide. This allows us to efficiently serve art enthusiasts across the globe.
3. Unique Artwork: Our product archive is sourced from our curated community of independent artists, providing buyers with access to ultra-rare artworks that are unavailable on the open market. We take pride in offering exclusive and exceptional pieces to our customers. For this reason, faulty or damaged items must be returned to be eligible for any refund.
At SoloSupreme.com, our aim is to provide you with the highest quality one-of-a-kind artwork prints and exceptional customer service. We understand that there may be instances where you need to return a purchase, and we want to make the returns process as smooth and transparent as possible. Please read our Returns Policy carefully to understand our guidelines and procedures for returns.
1. We accept returns only for the following reasons:
– Incorrect orders: If you receive an item that is not what you ordered, please contact us within 14 days of receiving the item to request a return.
– Damaged items: If your order arrives in a damaged condition due to shipping or manufacturing defects, please contact us within 14 days of receiving the item to request a return.
2. We do not accept returns for any other reasons, including but not limited to changes in personal preferences, dissatisfaction with colour, size, or style, or any other subjective reasons. Please make your selections carefully before placing an order.
1. To initiate a return, please follow these steps:
– Contact our customer support team via our “Connect Form” to report the issue and request a return authorization.
– Provide a detailed description of the fault, damage, or incorrect item and include clear photographs of the affected area(s) as proof.
– Our customer support team will guide you through the return process and provide you with a return shipping label (if applicable).
2. Once you receive the return shipping label, securely package the item in its original packaging, ensuring that it is not altered or used in any way other than what is necessary to inspect the item.
3. Ship the item back to our designated return address within the timeframe specified by our customer support team. We recommend using a reliable shipping method with tracking to ensure the safe return of your item.
1. Once we receive the returned item and verify the fault, damage, or incorrect item, we will offer you the option of a refund or a replacement, as per your preference.
2. Refunds will be processed within 5 business days from the date we receive the returned item. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
1. Please note that your order may be subject to import duties, taxes, and fees upon delivery, depending on your shipping destination. These charges are the responsibility of the recipient and are determined by the customs regulations of the receiving country. We recommend checking with your local customs office for information on potential charges. These charges will not be included in any refund.
If you have any questions or need further assistance regarding our Returns Policy, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our one-of-a-kind artwork prints.
SoloSupreme.com reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing SoloSupreme.com for your unique artwork print purchases. We appreciate your support and look forward to serving you in the future.
